Return & Refund Policy

Return & Refund Policy - Imagine Design Studio

Return & Refund Policy

Thank you for shopping at Imagine Design Studio. We value your trust and satisfaction, and we’re here to help if you are not fully satisfied with your purchase.

1. Return & Exchange Eligibility

We offer a one-week return or exchange policy from the date of delivery, only under the following conditions:

  • The item is received in a damaged, worn, or discoloured condition
  • You contact us within 7 days of receiving your order
  • The product is returned unused, unwashed, and with original packaging and tags

2. Non-Returnable Items

  • Items returned after 7 days of delivery
  • Products damaged due to customer mishandling
  • Customized or altered items
  • Items bought on final sale or clearance

3. Process for Return/Exchange

To initiate a return or exchange, please contact us via:

Please mention your order number, reason for return, and attach a clear photo of the product (if damaged).

4. Refund Policy

We currently do not offer cash refunds. However, in case of a valid return, we will offer one of the following:

  • A replacement of the same item (if available)
  • An exchange with any other item of equal value
  • A store credit voucher valid for your next purchase

5. Shipping Charges

- Shipping charges are non-refundable.
- In case of exchange, the customer will bear the return courier cost unless the item was damaged or incorrect.

6. Free Shipping Terms

Free shipping is available only on prepaid orders above Rs. 2,000.

7. Contact Us

If you have any questions about our return and refund policy, feel free to reach out: